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Home > NACE > 82 Office administrative, office support and other business support activities > 822 Call centre activities > 8220 Call centre activities

8220 - Call centre activities

Definition / Belongs to this divisionThis division includes:
- incoming call center, receiving customer calls with operator, automatic call forwarding, using computer telephone integration, interactive answering system or similar procedures for ordering, providing product information, handling customer complaints
- an outbound call center using similar methods to sell potential goods or services to potential customers, market research, opinion polls and other services provided to similar customers

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