Definition / Belongs to this divisionThis division includes:
- incoming call center, receiving customer calls with operator, automatic call forwarding, using computer telephone integration, interactive answering system or similar procedures for ordering, providing product information, handling customer complaints
- an outbound call center using similar methods to sell potential goods or services to potential customers, market research, opinion polls and other services provided to similar customers
- incoming call center, receiving customer calls with operator, automatic call forwarding, using computer telephone integration, interactive answering system or similar procedures for ordering, providing product information, handling customer complaints
- an outbound call center using similar methods to sell potential goods or services to potential customers, market research, opinion polls and other services provided to similar customers