Definition / Belongs to this divisionThis division includes various copying, document production and specialized office supply activities. Document copying and printing here only includes small series printing.

This division includes:
- document preparation
- document editing or proofreading
- typing, word processing
- secretarial activities,
- transcription of documents and other secretarial work
- writing the letter or summary
- Mailbox rental and other postal and correspondence services (excluding direct mail)
- reproduction, photocopying
- making copies
- copying of blueprints
- other document copying activities, with the exception of printing services such as offset printing, high speed printing, digital printing, prepress
It does not belong to this sectorThis division excludes:
- printing of documents (offset printing, rapid printing, etc.), see 18.12
- pre-pressure operations, see 18.13
- letter post, see 73.11
- special rapid typing service, such as court record, see 82.99
- the public shorthand service, see 82.99

Definition / Belongs to this divisionThis division includes:
- incoming call center, receiving customer calls with operator, automatic call forwarding, using computer telephone integration, interactive answering system or similar procedures for ordering, providing product information, handling customer complaints
- an outbound call center using similar methods to sell potential goods or services to potential customers, market research, opinion polls and other services provided to similar customers